State Farm® Insurance Agent Jay Janese

"State Farm is the true Good Neighbor"

"Always professional, always helpful and most of all actually listens to the policy holders issues and resolves them satisfactorily."

"Ruby had all the right answered all my questions. I have been a State Farm insured customer for 55yrs. It's always a pleasure dealing with Jay's employees are neat, very professional, and on top of there knowledgeable. Thanks Jay for being my professional Stat Farm agent. John Corcoran"

"Best agency in the area. Always a great experience! Ruby and David are fantastic to work with."

"Ruby has to be one of the very best ladies that works at State Farm Insurance Agency. She went above and beyond the call of duty to help me with my problem. She helped me resolve it quickly as I was on a time schedule which I needed certain documents by a certain time. Ruby jumped into action and I had everything I needed and even a "just in case" set of documents. How smart and thoughtful of her. She is a wonderful person to talk to. So upbeat with a great personality. It's the place to go to for all your Insurance needs. They care about you as a customer, really they do!"

"I wouldn't recommend using state farm as car insurance. I was a customer for 7 years with no traffic violations , accidents, and I always paid on time. When I bought a new car, the policy that was quoted to me was insultingly high. Even after informing them that other companies were quoting me less than what state farm was quoting they didn't even attempt to lower the quote. Building a reputation with state farm doesn't matter to them. Your efforts are better spent somewhere else."

"I have been with state farm insurance for more than 25 years and I am very satisfied with the service they have provided me for so many years without mentioning names but all of their Jay workers are very friendly, good communication regarding my policies, they are very efficient and I am very happy with their services."

"Amazing service! I had an issue that ruined a trip home from a vacation and Jays office took care of it quickly with follow up as well! Turned around an unfortunate event that happened and I can’t thank you enough!"

"Jay, Elizabeth & Ruby are AMAZING! They’re always so kind & so helpful! They always get the job done!"

"Great customer service!"

"Excellent!!"

"Elizabeth was super sweet and helpful while replacing my current vehicle with the new one I just purchased and was nice enough to remove it from my account to avoid any unnecessary charges. Always a pleasure reaching out to Jay-Janese State Farm."

"agents always very polite and helpful been with them for thirty years never problem getting help with car or home claim highly recommend Jay janese and everyone at the office"

"When I started everything with this agency the transition from farmers to State Farm was great. After a month or so I had a problem with my jewelry policy and it was absolutely impossible to get a hold of Daniel who initially helped me. I had to call five or six times to get it handled. Someone else handled it, Daniel couldn’t call of even email me back. It was a simple thing and they made it very difficult. Towards the end I wanted to switch agents to have the new agency office closer to my work. I called four times and they kept saying we sent the email. I never received anything. I called my new agent to tell him this and he sent me an email within minutes to get everything changed over. To top things off when I finally switched to my new agent he informed me I have been driving around without medical coverage on my auto policy’s. Absolutely insane this was never offered to me!! The customer service at this location is absolutely horrible. I would not recommend this agency."

"Ruby always helps me with my payments. She is always so patient and kind. Thank you Ruby. We appreciate you."

"Called today to make a few policy changes. My call was answered on the first ring and the representative did a great job helping with my changes. The interaction was quick and thorough the way it should be"

"Great company , treats you like family. Great rates. Always fair."

"Best insurance agent in the Elgin area by far! South Elgin location has been great to me and my family for many years with many more to come!"

"So helpful, knowledgeable and thorough."

"I change auto,home insurance to State Farm . After start my insurance I received notice cancellation my 2 car Hyundai . So I contact to Daniel . He’s and Elizabeth both giving me mis guidelines . If they are good agent then they should know State Farm not offering Hyundai auto insurance. Why they didn’t tell me before I start my policy. Whenever I call office no one pick up my phone and go voicemail. They see my name on caller ID. So one day I call from outside office and I went in side . So bottom line they all Daniel, Elizabeth and owner jay lier ,lier ,lier Wait my 1 month to contact than after I cancel all my auto and home policy to Allstate."

"Great service, Elizabeth is the best"

"Great experience today with Elizabeth from Jay Janese State Farm Agency. She has helped me before and is always very knowledgeable, helpful and friendly. She handled my questions easily and had everything squared away very quickly."

"Even though I have only been with State Farm since the year started, Daniel and Elizabeth have been communicative and eager to help. I am also aware of Jay's efforts to provide a good insurance experience and respond to insurance claims positively. However, I would encourage them to strive towards being more efficient with responding to claims and check frequently with their adjustors because, unfortunately, mine has not been nearly as professional as all the other employees in this agency. Overall, it is a good agency with competitive prices and satisfactory customer service."

"Very helpful and trustworthy office ! Genuine & patient agents! Especially Daniel who was very attentive to any and all questions I had, awnsering them thoroughly whilst keeping a smile on his and my face !"

"I’m very happy with my insurance & I would totally recommend it to all my family & friends !"