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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Corcoran

May 23, 2024

5  out of  5 rating by John Corcoran
"Ruby had all the right answered all my questions. I have been a State Farm insured customer for 55yrs. It's always a pleasure dealing with Jay's employees are neat, very professional, and on top of there knowledgeable. Thanks Jay for being my professional Stat Farm agent. John Corcoran"
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Cody Paterson

May 9, 2024

5  out of  5 rating by Cody Paterson
"Best agency in the area. Always a great experience! Ruby and David are fantastic to work with."
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Carolyn T

May 3, 2024

5  out of  5 rating by Carolyn T
"Ruby has to be one of the very best ladies that works at State Farm Insurance Agency. She went above and beyond the call of duty to help me with my problem. She helped me resolve it quickly as I was on a time schedule which I needed certain documents by a certain time. Ruby jumped into action and I had everything I needed and even a "just in case" set of documents. How smart and thoughtful of her. She is a wonderful person to talk to. So upbeat with a great personality. It's the place to go to for all your Insurance needs. They care about you as a customer, really they do!"
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Brian Owen

April 22, 2024

2  out of  5 rating by Brian Owen
"I wouldn't recommend using state farm as car insurance. I was a customer for 7 years with no traffic violations , accidents, and I always paid on time. When I bought a new car, the policy that was quoted to me was insultingly high. Even after informing them that other companies were quoting me less than what state farm was quoting they didn't even attempt to lower the quote. Building a reputation with state farm doesn't matter to them. Your efforts are better spent somewhere else."
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veronica arriaga

April 4, 2024

5  out of  5 rating by veronica arriaga
"I have been with state farm insurance for more than 25 years and I am very satisfied with the service they have provided me for so many years without mentioning names but all of their Jay workers are very friendly, good communication regarding my policies, they are very efficient and I am very happy with their services."
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Matt C

April 2, 2024

5  out of  5 rating by Matt C
"Amazing service! I had an issue that ruined a trip home from a vacation and Jays office took care of it quickly with follow up as well! Turned around an unfortunate event that happened and I can’t thank you enough!"
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Anabelle Kousonsanong

March 7, 2024

5  out of  5 rating by Anabelle Kousonsanong
"Jay, Elizabeth & Ruby are AMAZING! They’re always so kind & so helpful! They always get the job done!"
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Abdiel -

March 7, 2024

5  out of  5 rating by Abdiel -
"Great customer service!"
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Maricruz S

January 31, 2024

5  out of  5 rating by Maricruz S
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Jenny Vega

January 17, 2024

5  out of  5 rating by Jenny Vega
"Elizabeth was super sweet and helpful while replacing my current vehicle with the new one I just purchased and was nice enough to remove it from my account to avoid any unnecessary charges. Always a pleasure reaching out to Jay-Janese State Farm."
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Terry Balabuszko

January 17, 2024

5  out of  5 rating by Terry Balabuszko
"agents always very polite and helpful been with them for thirty years never problem getting help with car or home claim highly recommend Jay janese and everyone at the office"
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January 16, 2024

1  out of  5 rating by Rocco3040
"When I started everything with this agency the transition from farmers to State Farm was great. After a month or so I had a problem with my jewelry policy and it was absolutely impossible to get a hold of Daniel who initially helped me. I had to call five or six times to get it handled. Someone else handled it, Daniel couldn’t call of even email me back. It was a simple thing and they made it very difficult. Towards the end I wanted to switch agents to have the new agency office closer to my work. I called four times and they kept saying we sent the email. I never received anything. I called my new agent to tell him this and he sent me an email within minutes to get everything changed over. To top things off when I finally switched to my new agent he informed me I have been driving around without medical coverage on my auto policy’s. Absolutely insane this was never offered to me!! The customer service at this location is absolutely horrible. I would not recommend this agency."
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Tanika Cross

January 13, 2024

5  out of  5 rating by Tanika Cross
"Ruby always helps me with my payments. She is always so patient and kind. Thank you Ruby. We appreciate you."
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Russell Dean

January 11, 2024

5  out of  5 rating by Russell Dean
"Called today to make a few policy changes. My call was answered on the first ring and the representative did a great job helping with my changes. The interaction was quick and thorough the way it should be"
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Lisa Swanson

January 8, 2024

5  out of  5 rating by Lisa Swanson
"Great company , treats you like family. Great rates. Always fair."
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Spencer Glaze

January 8, 2024

5  out of  5 rating by Spencer Glaze
"Best insurance agent in the Elgin area by far! South Elgin location has been great to me and my family for many years with many more to come!"
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Joy Bell Braid

January 8, 2024

5  out of  5 rating by Joy Bell Braid
"So helpful, knowledgeable and thorough."
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Manish P

September 21, 2023

1  out of  5 rating by Manish P
"I change auto,home insurance to State Farm . After start my insurance I received notice cancellation my 2 car Hyundai . So I contact to Daniel . He’s and Elizabeth both giving me mis guidelines . If they are good agent then they should know State Farm not offering Hyundai auto insurance. Why they didn’t tell me before I start my policy. Whenever I call office no one pick up my phone and go voicemail. They see my name on caller ID. So one day I call from outside office and I went in side . So bottom line they all Daniel, Elizabeth and owner jay lier ,lier ,lier Wait my 1 month to contact than after I cancel all my auto and home policy to Allstate."
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frida sofia

May 18, 2023

5  out of  5 rating by frida sofia
"Great service, Elizabeth is the best"
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Daniel Blue

May 15, 2023

5  out of  5 rating by Daniel Blue
"Great experience today with Elizabeth from Jay Janese State Farm Agency. She has helped me before and is always very knowledgeable, helpful and friendly. She handled my questions easily and had everything squared away very quickly."
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April 30, 2023

4  out of  5 rating by Bogart
"Even though I have only been with State Farm since the year started, Daniel and Elizabeth have been communicative and eager to help. I am also aware of Jay's efforts to provide a good insurance experience and respond to insurance claims positively. However, I would encourage them to strive towards being more efficient with responding to claims and check frequently with their adjustors because, unfortunately, mine has not been nearly as professional as all the other employees in this agency. Overall, it is a good agency with competitive prices and satisfactory customer service."
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joana ortega

April 28, 2023

5  out of  5 rating by joana ortega
"Very helpful and trustworthy office ! Genuine & patient agents! Especially Daniel who was very attentive to any and all questions I had, awnsering them thoroughly whilst keeping a smile on his and my face !"
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Celeste Espinosa

April 21, 2023

5  out of  5 rating by Celeste Espinosa
"I’m very happy with my insurance & I would totally recommend it to all my family & friends !"
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jim haberkost

April 21, 2023

5  out of  5 rating by jim haberkost
"Jay’s team helped resolve some billing questions that I had- and then went out of their way for follow up calls tI get the proper information for me. During this time they continued to keep me posted of the progress. What a fantastic customer service based business this is."
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Sofia Juarez

April 19, 2023

5  out of  5 rating by Sofia Juarez
"Elizabeth the best agent thank you."